RETURNS & REFUNDS
Last updated July 28, 2026
We put a lot of love into every bottle, and we want you to love it back. If something's not right, here's how we'll sort it — short and honest, with your full legal rights intact.
Changed your mind?
No hard feelings. You have 14 days from delivery to tell us — email info@thedevilsvillage.com with your order number — and a further 14 days to post the products back. We'll send you the return address by reply. As long as the bottle is unopened with the seal intact, we'll refund the price plus our standard delivery charge, to your original payment method, within 14 days of receiving it back. Return postage is yours to cover, so pack it snugly (the original box is perfect) and keep your proof of postage.
Opened the bottle?
Then we hope you enjoyed it — but olive oil is a food product, and once the seal is broken we can't take it back for a change of mind. Hygiene rules, not ours. A faulty bottle is a different story entirely — see below.
Something wrong?
Damaged in transit, faulty, missing, or not what you ordered? Email info@thedevilsvillage.com with your order number and a photo if you can, and we'll replace it or refund you in full — including any return costs, and whether the bottle is opened or not. Under the Consumer Rights Act 2015 you can reject a faulty product for a full refund within 30 days of delivery. Our own bar is simpler: if we got it wrong, we'll put it right.
Subscribers
Every subscription delivery carries the same rights above. You can also cancel your subscription at any time by emailing us — it takes effect from your next billing date.
The formal bit
Your 14-day cancellation right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy limits your statutory rights. Refunds always go to the original payment method.
The Devil's Village Ltd · info@thedevilsvillage.com
We're a small team — a real person will reply, usually within one working day.